Privacy Policy

1. Who We Are

Responsible party: Incendio Digital Labs (Pty) Ltd
Registration: 2026/340430/07
Address: 25 Longmere Street, Schonenberg Estate, Somerset West, Western Cape, 7130
Information Officer: Deon van Vuuren
Email: info@incendiogroup.co.za
Telephone: +27 87 061 7777

2. Information We Collect

When you submit an enquiry through our contact form, we collect:

• Full name
• Email address
• Telephone number (optional)
• Organisation name (optional)
• Enquiry type and message content
• Confirmation of consent

We do not collect payment information, identity numbers, or sensitive personal information through this website. We do not use tracking pixels, advertising networks, or behavioural analytics tools.

3. Purpose of Collection

Personal information submitted through this website is collected solely to:

• Respond to your enquiry
• Determine whether a professional relationship is appropriate
• Send you an automated acknowledgement of receipt

We do not use your information for marketing purposes unless you separately consent to this.

4. How We Process Your Information

Enquiry data is transmitted via Microsoft Power Automate to our secure Microsoft 365 environment and stored in our email systems. We do not share your personal information with third parties except where required by law or where necessary to fulfil a mandate you have instructed us on (for example, engaging a separately mandated legal practitioner).

We do not sell, rent, or trade personal information.

5. Retention

Enquiry correspondence is retained for a period of five (5) years from the date of receipt, consistent with standard professional services record-keeping requirements. Where no professional relationship arises, information is deleted within 12 months of the last communication.

6. Security

We implement reasonable technical and organisational measures to protect personal information against unauthorised access, loss, destruction, or alteration. Our email infrastructure is hosted within the Microsoft 365 environment, which maintains ISO 27001 certification and complies with applicable data protection standards.

7. Your Rights

Under the Protection of Personal Information Act 4 of 2013 (POPIA), you have the right to:

• Be notified that your personal information is being collected
• Access your personal information held by us
• Request correction or deletion of inaccurate information
• Object to the processing of your personal information
• Lodge a complaint with the Information Regulator

To exercise any of these rights, contact our Information Officer at info@incendiogroup.co.za.

8. Complaints

If you believe your rights under POPIA have been infringed, you may lodge a complaint with the Information Regulator (South Africa):

Email: inforeg@justice.gov.za
Website: www.inforegulator.org.za

9. Cookies

Please refer to our Cookie Notice for information on how this website uses cookies and similar technologies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected in the "Last updated" date above. Continued use of this website after any update constitutes acceptance of the revised policy.

11. Governing Law

This Privacy Policy is governed by the laws of the Republic of South Africa, including POPIA and the Promotion of Access to Information Act 2 of 2000 (PAIA).